How do I know my personal details are secure?
We take our privacy and security very seriously. All of
the personal information you enter is encrypted by secure server software
before it is safely transmitted across the internet. To ensure the security of
your card details, payments are processed securely through RealEx Payments.
RealEx are compliant with PCI DSS version 3 Level 1, the highest level of PCI
RealEx Payments were one of the first service providers in Europe to achieve this Level 1 certification in October 2004.
All information that is transmitted to RealEx Payments over the internet is protected to ensure confidentiality. In addition to this confidentiality control, all messages sent to and from our services are authenticated using digitally signed digests.
How do I log in to my account on Utilitytoolsuk.com?
Once you have registered with us, you will be able to log onto our website at any time by clicking on 'My account->Login' in the top bar of the site. You will be required to enter your e-mail address and password.
I have forgotten my Password - How can I log in to my account?
To retrieve your password, first click the
'Login' link in the top bar of the site. You will be taken through to the
login page and asked to input your e-mail address and password. Click the 'Forgotten
Password' link under the password input field.
You will be taken through to the Forgotten Password page. Simply enter your e-mail address and 'Continue' to have your password e-mailed to you.
Why register and what is involved?
Registering takes just a few minutes, but
will save you lots of time as you will not have to re-enter your contact
details each time you make a purchase. You will be able to view your order
history via the website and also be able to take advantage of other planned
website developments such as an e-mail reminder service to ensure you won't
miss any important events. When you register, you will also be given the option
to receive regular updates on products, hot tips, special offers and website
To register, simply enter a memorable password when prompted to do so on the Customer Details Page when placing your first order. For subsequent orders, just enter your e-mail address and password to retrieve your address details.
How do I purchase items to be delivered to different addresses?
To simplify the checkout procedure, you will need to go through the ordering and checkout procedure for each address.
How much will it cost to deliver my products?
Postage and packaging charges for
deliveries within the UK for orders up to 5 kg are charged at £6.50 ex. VAT; orders
over 5 kg are charged at £10.00 ex. VAT.
Payment Methods - Visa, MasterCard, American Express and Switch/Maestro.
All postage and packaging charges are charged per order and NOT per item. Delivery costs will be confirmed at the checkout stage.
What Payment Methods Do You Accept?
Online we accept secure online payment
using any of the following Credit Cards: Visa, MasterCard, American Express and Switch/Maestro. All online transactions are processed using RealEx Payments,
Europe's payment gateway of choice for processing secure payments with superior
How will I know that my order is being processed?
When you place an order online, you will receive an order acknowledgement within a few minutes, providing you gave your correct e-mail address. This confirmation will include full details of your order and your unique order reference. If you do not receive this e-mail confirmation, please contact our Customer Service Team on UtilityToolsUk.com.
Are Credit Card Transactions Safe and Secure?
All transactions on our website are very secure. To ensure the security of your card details, payments are processed securely through RealEx. RealEx are compliant with PCI DSS Version 3 Level 1, the highest level of PCI compliance.
In the highly unlikely event that unauthorised charges are made on a Credit Card due to a UtilityToolsUk.com transaction, the cardholder will not be held liable. We are members of the SafeBuy Assurance Scheme for web based retailers. This scheme is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.